Return & Refund Policy
Return & Refund Policy – AarkasUSA
At AarkasUSA, we strive to ensure you are happy with your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds. You must read this policy before making a purchase from our online store.
1. Return Eligibility
You may return most items within 30 days of delivery for a refund or exchange, provided the following conditions are met:
✔ Item is unused and in original condition
✔ Original packaging, tags, and labels are intact
✔ Proof of purchase (order invoice) is provided
✔ No damage caused by the customer
Non-returnable items:
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Custom-stitched products (made to size)
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Clearance or promotional sale items
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Products without original tags/packaging
2. How to Initiate a Return
To start a return:
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Contact us within 30 days of delivery via:
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Email: support@aarkasusa.com
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WhatsApp: +1 (408) 881-2921
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Include:
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Order number
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Photos of the item (if applicable)
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Reason for return
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We will reply within 2 business days with instructions.
3. Return Shipping & Fees
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Customer-paid return shipping unless the item is defective or incorrect.
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We recommend using a tracked shipping service.
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You are responsible for return shipping costs unless the return is due to our error.
4. Refunds
Once we receive and inspect your return:
✔ Approved refunds are issued within 7 business days
✔ Refunds are made to the original payment method
✔ Refund amount includes only the product price — shipping and duty charges are non-refundable
5. Exchanges
If you want an exchange:
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We will replace the item free of charge (if available in ready stock) after return inspection
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You will be informed of the timeline and tracking details
6. Contact Information
If you have questions or need assistance, contact us:
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Email: support@aarkasusa.com
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Phone/WhatsApp: +1 (408) 881-2921
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Return Address:
Aarkas Creations
602 Bridge Street, Coppell, TX 75019, USA
7. Legal
This policy is governed under the laws of Texas, USA. By placing an order, you agree to these terms.