Return & Refund Policy

Return & Refund Policy – AarkasUSA

At AarkasUSA, we strive to ensure you are happy with your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds. You must read this policy before making a purchase from our online store.

1. Return Eligibility

You may return most items within 30 days of delivery for a refund or exchange, provided the following conditions are met:
✔ Item is unused and in original condition
✔ Original packaging, tags, and labels are intact
✔ Proof of purchase (order invoice) is provided
✔ No damage caused by the customer

Non-returnable items:

Custom-stitched products (made to size)
Clearance or promotional sale items
Products without original tags/packaging

2. How to Initiate a Return

To start a return:

Contact us within 30 days of delivery via:
- Email: support@aarkasusa.com
- WhatsApp: +1 (408) 881-2921
Include:
- Order number
- Photos of the item (if applicable)
- Reason for return
We will reply within 2 business days with instructions.

3. Return Shipping & Fees

Customer-paid return shipping unless the item is defective or incorrect.
We recommend using a tracked shipping service.
You are responsible for return shipping costs unless the return is due to our error.

4. Refunds

Once we receive and inspect your return:
✔ Approved refunds are issued within 7 business days
✔ Refunds are made to the original payment method
✔ Refund amount includes only the product price — shipping and duty charges are non-refundable

5. Exchanges

If you want an exchange:

We will replace the item free of charge (if available in ready stock) after return inspection
You will be informed of the timeline and tracking details

6. Contact Information

If you have questions or need assistance, contact us:

Email: support@aarkasusa.com
Phone/WhatsApp: +1 (408) 881-2921
Return Address:
Aarkas Creations
602 Bridge Street, Coppell, TX 75019, USA

7. Legal

This policy is governed under the laws of Texas, USA. By placing an order, you agree to these terms.